FAQ

I can’t see the price of shipping. How much do you charge for shipping?

Shipping charges don’t show up until you click checkout from the shopping cart.

SHIPPING Within Australia.
Large letter - $3 up to 20mm thick & 125g (incl. packaging) – please note there is no tracking with this option unless registered post is purchased at an additional $4.85
Parcel post - $10.60 up to 500g. – includes tracking 
Express parcel post $14.10 up to 500g.

SHIPPING International
Standard parcel - AUD21 US/AUD26 Europe, insurance optional (+ $4 for every $100 over $100) up to 250g.
Express parcel - AUD36 US/AUD41 Europe, insurance optional (+ $4 for every $100 over $100) up to 250g..

I do combine shipping where weight allowances allow.

Extra cover for loss or damage is available on request
Parcels within Australia -  Includes cover up to $100. $2.50 for every $100 over.
International - additional $9.60 (up to $100) + $4 for every $100 over

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Do you accept custom orders?

Both the glass and myself have limitations but I'm happy to take requests and give it a go.

Will glass beads break easily?

Many mass produced beads are not annealed, giving glass beads a bad reputation. All my beads are annealed in a digitally controlled kiln, removing any stress from the glass, created when making the beads. This does not mean they will not break if not handled with care.

What glass do you use?

I mostly use Effetre (Italian glass, made on the island of Murano), I also use glass from the United States, Germany and New Zealand.

Do you paint the designs on?

No, I don’t use any paint, all designs are made with glass. The only materials I do add are gold, silver, copper, palladium, mica and occasionally cubic zirconias.